Welcome to the Team: Louis Joseph

Louis Joseph

Account Manager, Customer Success Team

Louis-JosephLouis joined the Stratasan team in September of 2017 as a Customer Success Analyst with the Customer Success Team. In this role, he manages client relationships and works across all departments to ensure a consistent and exceptional experience for our customers. Louis has a Bachelors in Business Management as well as an MBA  from Berry College. Before Stratasan, he worked with the Strategic Resource Group at LifePoint Health where he was the primary strategic planning contact for a division of hospitals. Prior to that, Louis spent 5 years as a Client Manager with WinShape Teams, a culture and leadership development foundation offering services to a wide variety of clients ranging from local businesses to Fortune 500 companies. He and his wife have two dogs, and when not working, he enjoys spending time on the lake with friends and family and creating things out of wood and leather.

Welcome to the Team: Lessie Poyner

Lessie Poyner

Vice President of Customer Success

Lessie_PoynerLessie joined the Stratasan team in August 2017 as the Vice President of Customer Success. In her role, she leads a customer success program that promotes a higher level of customer engagement aimed at driving better results for our clients. Lessie has a strong background in leading customer experience efforts, providing vision and strategy for customer success programs, and maintaining a high level of customer retention. Lessie started her healthcare career in 2008 at Decision Resources Group (DRG) where she served in many roles and ultimately finished her tenure with DRG by leading their Global Customer Experience team that engaged with biotech and pharmaceutical customers across Asia, Europe, and the United States. During her 8 ½ years at DRG, Lessie was awarded the CEO Club award that is selected by the CEO based on performance, results, and attitude to the top 1% performers. Lessie is a graduate of Austin Peay State University where she studied Corporate Communications with a minor in Psychology. In her spare time, Lessie enjoys volunteering in the Nashville Cable Program as a mentor and her love for the outdoors leads her to enjoy walking, hiking, and camping.