Vice President of Customer Success
Lessie joined the Stratasan team in August 2017 as the Vice President of Customer Success. In her role, she leads a customer success program that promotes a higher level of customer engagement aimed at driving better results for our clients. Lessie has a strong background in leading customer experience efforts, providing vision and strategy for customer success programs, and maintaining a high level of customer retention. Lessie started her healthcare career in 2008 at Decision Resources Group (DRG) where she served in many roles and ultimately finished her tenure with DRG by leading their Global Customer Experience team that engaged with biotech and pharmaceutical customers across Asia, Europe, and the United States. During her 8 ½ years at DRG, Lessie was awarded the CEO Club award that is selected by the CEO based on performance, results, and attitude to the top 1% performers. Lessie is a graduate of Austin Peay State University where she studied Corporate Communications with a minor in Psychology. In her spare time, Lessie enjoys volunteering in the Nashville Cable Program as a mentor and her love for the outdoors leads her to enjoy walking, hiking, and camping.